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Conditions for Returns:

Please note we do not offer any refunds on our products, unless here is a valid reason for return, i.e. in the unlikely event you have received the wrong item. Please ensure that the:

  • Item/s is returned within 7 days from the date of receiving the item
  • Item/s has not used
  • Item/s is in original packaging and has all original tags attached

Please note that in the interests of hygiene we do not offer refunds on Signature Oils that have been used. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please send back the package securely wrapped, via 1st Class Royal Mail Signed for and insured to SOUS ARABIA LTD, 282 Shobnall Street, Burton On Trent, Staffordshire DE14 2HR. Proof of return receipt must be  emailed to info@sousarabia.com with the subject titled PROOF OF RETURN.

Please note that we do not refund shipping costs under any circumstance. If you received free shipping on your order, please note that this charge will be deducted from your refund.

Your Statutory Rights are not affected.